Welcome is involved in an interesting survey, on site at Middlewood House, as part of its partnership work with the Birmingham and Solihull Mental Health NHS Foundation Trust.
On 19th September, a pilot scheme inviting real-time feedback from service users, their families and friends was launched. A kiosk and special hand-held electronic devices have been installed in the SIAS reception area to allow them to answer a quick, easy, survey. Their views are fed through almost immediately on to a large screen for all visitors to see.
SIAS was the only recovery service chosen for the pilot. If it is a success, it will be rolled out across the whole of the Trust enabling Welcome to continue to use the system.
